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The general diary is an extremely flexible diary based system that can track anything task-based in nature. You use it to set reminders for a particular date and time.
Each user of the system has their own view into the general diary and they can monitor both diary notes that have been issued to them by other staff members and diary notes that they have created for other staff members.
Diary notes do not have to be set for a specific member of staff - they can be set for anything; groups of people, the person retrieving the notes, etc.