Your site says this software is free, why are you talking about fees?
We give the software away, you can install it on your own computers
free of charge. We charge a fee to host an installation of
the software on our servers. It means we manage everything for you, you
can just connect with any internet enabled device.
It's too expensive, can't you offer the service cheaper?
£14 / $20 per month for the main piece of your shelter's IT is
extremely cheap. It's about 1/10th the price of most of our competitors and
will easily be the cheapest item on your shelter's monthly bills. We also
release the software as open source if you want to
Do you have a policy on refunds/returns?
Yes, if sheltermanager.com is not working for you within 30 days
of signing up, then let us know and we'll refund your money, no questions
Do we need to buy any other software?
No. Our software comes complete with full accounting package, word
processor and report editor - there's nothing else to buy.
How do we get support?
Email support is provided. Support requests are usually fulfilled within
an hour, unless they come in after 7pm GMT, when they will be dealt with
the following day.
Can you convert my existing data?
Yes. We can import data from your existing ASM installation, Excel
spreadsheets, PetFinder, ShelterBuddy and Trackabeast.
If you have an existing ASM2 installation, then there is a guide
on what files you need to send to us.
What happens if we don't renew?
24 hours after your renewal date, your account will be put into
read only mode. You have 7 days to take a copy of your data if you wish
to run it offline with the open source version of the product. After
that, your data will be removed from our servers.
Will you remind us to renew?
You will get email reminders 2 weeks, 1 week, 2 days and 1 day before
your renewal date with instructions on where/how to pay. You can use PayPal
or any major credit card. The renewal URL can be given to donors if you
would like some else to pay the fee.
Is there a restriction on the number of records or space we can use?
No. You can create as many users as you like, as many animals as you like
and have as many people accessing the system at once as you like. There are
no restrictions and no extra charges.
How will our data backups be handled?
The sheltermanager.com servers are held in a secure data center. Backups
are taken every morning at 4am GMT and a snapshot of Monday's is held
so you can always revert to the morning or the beginning of the week.
Backups themselves are mirrored off-site. You may also download copies
at any time from the My account page.